PATIENT CONNECT

Empowering Patients

Vocera Care Transition Patient Connect is a patient-centric approach to discharge communication that improves comprehension and compliance resulting in safer, healthier, and happier patients.

Hospital discharge is a critical transition in patient care. Any missed, rushed, or ignored discharge instructions leave the patient and healthcare system vulnerable. Patient Connect blends healthcare best practices and face-to-face communication with the ease and accessibility of technology to drive patient comprehension, compliance, and better outcomes.

Vocera Care Transition Patient Connect supports:

Enhanced communication
The Hawthorne Effect tells us that people who know they are being watched perform better. By recording and monitoring live discharge instructions, the caregiver(s) and patient are more aware and likely to speak more clearly and listen more carefully.

Improved comprehension
Studies show that patients who understand their discharge instructions are 30% less likely to be readmitted to the hospital or to visit the emergency department. After the discharge communication event, the patient and/or family are asked to listen to the captured conversation and clarify any confusion with the caregiver in their own words.

More compliance
Fluid communication between the caregiver(s) and patient allows for spaced repetition and teach-back moments, which is "an essential 'safe practice' to improve healthcare outcomes," according to the National Quality Forum. Patients who understand their discharge instructions are more likely to follow them.  In addition, Patient Connect sends follow-up text messages to patients at home to encourage compliance.

Better experiences
Patient Connect provides access to discharge instructions and patient education 24/7, for 365 days, as many times as needed. The communication tool also monitors which patients' instructions were accessed and how often to ensure compliance and identify patients who may need additional education. Auditing capabilities also detail how each discharge is handled, providing actionable analytics and opportunities for improving patient and staff experience.