TECHNICAL SUPPORT

Customers depending on Vocera systems for critical communication can count on the Vocera Technical Support team's knowledge and responsiveness. The Vocera Support team consists of Customer Services Specialists, Technical Support Engineers, and Technical Account Managers, all with Vocera system expertise and specific skills in VOIP, telephony, integration, wireless and wired networks, client devices, and the infrastructure supporting your Vocera solution.

Customer Service Specialists process any warranty requests and are at the ready to quickly triage and direct incoming issues to the right Support team member for resolution. Our Technical Support Engineers have the training and tools to quickly and efficiently resolve system issues and to optimise Vocera systems' performance and reliability, ensuring end users have maximum use of their solution. Technical Account Managers are assigned to the largest Premier Support customers, to provide best practises on operationalizing Vocera for the enterprise and fully using the powerful capabilities of the Vocera solution.

The Vocera Technical Support Portal provides access to a Knowledge Base of over 1250 articles as well as comprehensive "Success Guides," optimization tools, easy-button RMA processing and a customer-driven collaboration community.

The Premier Support offering is designed to meet the needs of acute healthcare, public safety, utilities, and other organisations that depend on Vocera for mission-critical communications round the clock. We also offer Standard Support for labs, clinics, retail, libraries, and other traditional business environments.

Technical Support teams in the U.S., Canada, and the U.K., provide live support for all customers during their normal business hours, regardless of location. For Premier Support customers, emergency support is available 24/7. Premier Support customers also benefit from an assigned Technical Support Engineer and powerful proactive tools for analyzing and optimizing the performance of their Vocera solution. All services come with the commitment to provide the highest standards of support, ensuring every customer experience is a positive one.

For Vocera Customers: Support Portal