CASE STUDIES
Healthcare
Toronto East General Hospital
Toronto East General Hospital deploys Vocera as part of a pro-active workplace safety initiative. Vocera is integrated into the hospitalís security procedures to keep staff and security in touch, including silent alarms and discrete monitoring through the Vocera Communication Badge.
Aged Care Plus (Australia)
The Cairns Aged Care Plus Centre examined several solutions, including walkie-talkies, pagers, a wireless nurse-call system with pager integration, and finally, the Vocera Communications System.
Peterborough City Hospital NHS Foundation Trust
Peterborough City Hospital, part of the Peterborough and Stamford Hospitals NHS Foundation Trust, was built to bring together Peterborough District Hospital, Peterborough Maternity Unit, and Edith Cavell Hospital into one centralised facility to address the healthcare needs of the community. The new unified hospital was nearly triple the size, creating new challenges for efficient communication among staff.
Ingalls Memorial Hospital
Ingalls Memorial Hospital implemented the Vocera Care Transition to facilitate and manage hand-off communications, improving patient safety and throughput.
Voice Communication Case Study Compendium (Flash)
Voice Communication Case Study Compendium (PDF)
Phoenix Children's Hospital
For over 25 years, Phoenix Children's Hospital (PCH) has been providing "hope, healing, and the best healthcare" to children and their families in the greater Phoenix area. PCH turned to Vocera to alert caregivers and ensure that the tiniest patients get the help they need quickly.
El Camino Hospital
El Camino Hospital saved 15 minutes per employee per shift with Vocera Solutions, reducing the time it took to find personnel and resources for patient care.
John C. Lincoln Hospital
The installation of the Vocera Communication System at John C. Lincoln (JCL) Hospital greatly enhanced the efficiency of operations while significantly reducing the noise level. The hospital, as a result of smoother operations, benefited from improved patient care and satisfaction.
M.D. Anderson Cancer Center
M. D. Anderson seized opportunity to address a long-term goal: improve patient care in the environment to reduce stress and enhance healing among patients and their families. The use of communication tools was considered a key factor in achieving this goal.
William Beaumont Hospital
This article presents the Beaumont Hospital extract on best practices in health technology management gleaned from ECRI's Health Devices Group 2006 Health Devices Achievement Award submissions.
St. Vincent's Hospital
St. Vincent's is a 338-bed acute care facility serving a five-county area including the city of Birmingham. The hospital is dedicated to being a leader in technology and was named in Hospitals and Health Networks magazine's "100 Most Wired Healthcare Facilities" in 2002.
Belfast Health and Social Care Trust Emergency Department
In an effort to improve patient flow and internal communications, Belfast Health and Social Care Trust (BHSCT), in Belfast, Northern Ireland, deployed the Vocera Communication System in its emergency department and conducted an operational study.
Royal Belfast Hospital for Sick Children (United Kingdom)
RBHSC's Vocera Communication System implementation contributed to their Wireless Broadband Innovation Award and Techworld Public Sector Project of the Year Award.
Royal Liverpool & Broadgreen University Hospitals NHS Trust (United Kingdom)
The Vocera system provides staff at the Royal Liverpool Hospital the mobility and freedom to spend more time caring for patients, instead of tracking down resources and people, thereby boosting productivity in Broadgreen hospital's operating theatres.
Blacktown Hospital (Australia)
Faced with patient increases in the emergency department, Blacktown Hospital management decided to deploy the Vocera Communication System. The solution yielded remarkable results, including an estimated 6,000 hours per year in time savings for staff, leading to potential cost savings of more than $105,000 (AUD) per year.
The Children's Hospital at Westmead (Australia)
This study measured process and workflow improvements, staff satisfaction, and quality of patient care through a trial conducted with Cisco System at The Children's Hospital at Westmead.
Christchurch Hospital (New Zealand)
By regaining time previously lost through communication delays and physically locating fellow staff, the staff in Christchurch Hospital's Emergency Department were free to devote time to more productive and purposeful activities. As a result, they benefited from better patient care, improved clinical safety, happier staff and better overall efficiency.
Phelps County Regional Medical Center
By combining telephone delivery and online monitoring of hand-offs, Vocera Care Transition helped Phelps County Regional Medical Center decrease time required for hand-offs by more than 50 percent.
Care Transition Case Study Compendium
University Hospitals of Morecambe Bay NHS Foundation Trust (United Kingdom)
At University Hospitals of Morecambe Bay NHS Foundation Trust, staff use the Vocera hands-free communication system to help manage the demands of major information technology roll-outs.
Care Transition Case Study Compendium (Flash)
The Longstreet Clinic
The Longstreet Clinic provided their physicians with BlackBerry smartphones, and installed the WIC Pager solution from Wallace Wireless. After a short trial, they returned their 20 traditional pagers.
Hospitality
Intercontinental Mark Hopkins San Francisco
One of the premier luxury hotels in San Francisco, the InterContinental Mark Hopkins prides itself on providing guests with not only the finest accommodation but the finest service. Using Vocera Communication Badges, staff members can get the help they need quickly and quietly between themselves and for their guests.
The Mansion on Turtle Creek
At the Mansion on Turtle Creek, staff members are only a button's touch away from instant access to the people and resources they need to make each guest's stay a memorable one.
Financial Services
Bank of Canada
The Bank of Canada turned to Wallace Wireless to help improve the organization’s internal crisis communications procedures in order to respond to emergency situations more quickly and effectively.
Sun Life Financial
When an emergency incident happens, Sun Life Financial wanted a better way to ensure that executives and key staff had instant access to the most current versions of their corporate crisis management plans - procedures and contacts plans. Asking everyone to keep their binders of this information with them was not practical. They needed a better solution.
Information Sciences/Libraries
Columbus Metropolitan Library
Mobile, hands-free communication solution gets Columbus Metropolitan Library patrons the help they need where and when they need it.
Orange County Library System (Florida)
Orange Country Library System improved public service by enabling librarians to take a hands-on approach to helping people navigate the library’s extensive materials to find what they need quickly and effectively.
Services
Goodmans, LLP
The team at Goodmans LLP relies heavily on their BlackBerry® smartphones for communications internally and with clients. The company wanted to ensure that it had a back-up method for communications and an up-to-date contact list in place in the event of a network outage or email service disruption.
Logistics
City Link Courier
City Link workers on the sorting floor can operate the Vocera Badge while loading waiting vehicles and central control operation managers were able to spend less time running around trying to locate people and more time streamlining operations.
