Critical Messages at Critical Times

Vocera Messaging, a secure enterprise messaging and alerting suite, provides users robust and reliable delivery of critical pages, text, messages, alarms, and alerts. Users can receive and send messages from smartphones and send through a web-based console, or through integrated third-party clinical systems.

Vocera Messaging eliminates the uncertainty of paging by securely enabling important messaging and alerting communication to highly mobile care teams, ensuring a safe, positive experience for the patient. Receive and send critical alerts from the most popular smartphones, including iPhone®, BlackBerry®, and Android™.

Vocera Messaging includes the following applications:

Alert

The Vocera Alert application is a smartphone client application that works in conjuction with the Vocera Messaging platform to ensure timely, reliable encrypted delivery and receipt acknowledgement of critical messages, including pages, lab test results, and other alerts. Users can send messages to the smartphones of other users or groups from a smartphone, web console, or automatically through integration with third-party clinical systems. Recipients can reply with multiple choice answers or custom responses and a reporting tool tracks and stores all of the interactions for auditing purposes.

Chat

This cross-platform, text-based chat application runs on Vocera-enabled smartphones and allows users to communicate with other staff members in their organisation. For interactions with less urgency than a Vocera Voice call or Alert, but still require reliability, security, and logging, Chat is the perfect communication tool.

Commander

Vocera Commander is a complete contact management and alerting system optimised for emergency communications. It allows alerts to be sent from anywhere, and ensures reliable delivery of alerts by employing multiple delivery methods, and by sending alerts using only the most up-to-date contact information. Vocera Commander also synchronises the organisation's most important documents to BlackBerry smartphones ensuring that employees can make informed decisions in a time of emergency.

“This, Vocera, was a no brainer. I liken the decision to a quadruple word score in Scrabble™. It has boosted productivity, reduced errors, increased staff safety and compelled the hospital to go wireless.”

Rob Devitt
President & Chief Executive Officer
Toronto East General Hospital